Updated as at 6 August 2019. The Guide is a living document, and NACLC invites feedback and contributions. While definitions of service types are now largely fixed, other text may be edited for clarification. Additional Case Studies and Resources may also be added.
Each page in the Guide is headed with a date of last update, and more details about version history can be found at the bottom of the page.
Word and PDF versions of the Guide are available here.
What is the Data Consistency Guide?
The Data Consistency Guide has been prepared by the National Association of Community Legal Centres (NACLC) to assist your Centre - whether it is a community legal centre, family violence prevention legal service, or another type of legal service - to understand how to record data relating to your legal and non-legal work.
The Guide is about interpreting events and interactions between Centre staff and people so that they align with the data definitions used by other Centres across Australia.
The Guide uses as its starting point the National Legal Assistance Data Standards.
The Guide however provides much greater clarification, and useful case studies, to guide staff in recording their work. In some situations, the Guide differs from the Data Standards Manual, because the Manual as settled in 2015-2016 did not accurately capture the work of community legal centres.
NACLC is continuing to discuss proposed changes with all of you, and with the National Data Standards Working Group.
Who should use this Guide?
This Guide will help all community legal centres and Indigenous family violence prevention legal services (collectively called Centres in this Guide) understand how to record services so that your practices align with other Centres across Australia.
Most Centres across Australia (around 150 community legal centres and family violence legal services) are using CLASS as their client database. For this reason the Guide contains helpful hints and cross-references to the CLASS Online Guide. Please be patient as we create and update these links - feel free to email us if you find a broken link.
How was the Guide developed?
The Guide was developed as part of the National Data Consistency Project which commenced in July 2018 . You can read more about the project here.
During our consultations as part of the Data Consistency Project, we found many Centres had developed their own interpretations of the National Data Standards and so there were wide variations in how Centres were recording things.
In January 2019 NACLC provided feedback to the National Data Standards Working Group about changes to the Manual that we felt would clear up areas of vagueness and also align with legal practice in our sector. These recommended changes are incorporated into this Guide. The National Working Group is continuing to meet in 2019 to discuss any potential changes.
Some of you may disagree with the interpretations and clarifications regarding service types set out in this Guide. During consultations we found many people were passionate about particular interpretations of the National Data Standards, even when advised that how they were recording items was out of step with the Data Standards Manual.
However, we hope that you appreciate the need for national consistency. The Productivity Commission has strongly criticised the poor data-recording practices of community legal centres in the past (see Data Standards). Data recording is not a science. There is no right way or wrong way - what is important is that we all try to record the same types of work (the same interactions between the Centre and people seeking help) in the same way. We can then explain our common data definitions to governments, funders, our Boards, and the world.
Feedback and suggestions always welcome
We see the Data Consistency Guide as a work-in-progress. We will continue working on it to provide greater clarity, more useful case studies, and more resources. We also actively invite comments and feedback from all of you, who are faced with applying the service definitions on the ground, and are best-place to advise us if we got it wrong.
More information about how to provide feedback is available from the feedback page.
Other tools and resources
Over the coming months NACLC will be developing a webinar, online training and some face-to-face training sessions.
We are also developing a flowchart that will assist Centre staff identify which service type applies to particular interactions. If you have ideas for other resources to help you understand the Guide, please let us know in your feedback.
Definitions of terms used in this Guide
This Guide capitalises terms which have a particular meaning. Please go to the Data Guide Dictionary if you are not sure what a particular word means. If you feel that a particular word should be defined and put in the Dictionary, please let us know.
I've read this Guide and I still need help
For information about using CLASS, a good place to start is the CLASS Documentation.
For personalised assistance to understand the data standards or CLASS, contact
1300 484 498
If you have a specific query about the Data Consistency Guide you can directly email email@example.com.
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