Training

Training options

There are several ways to get trained up on CLASS -  which way you choose will depend on what level of CLASS user you are (a Newbie, a Worker, an Admin etc) and how much experience you have. 

Options include: 

  • Getting Started - Self taught Video or Text Courses - a good way for newcomers to get the basics
  • The CLASS Demo site - for those that like to learn hands on - or to test new ideas like custom fields
  • Online Training Sessions - Intensive training modules for all different user levels
  • CLASS Support team State or Territory Visit - The CLASS team aim to get to conferences or run presentations, or booked face to face training in each state or territory yearly
  • CLASS Support Face to Face Centre visit - The CLASS helpdesk team aim to get out to each centre every two years, with a focus on those we have never visited before.

Read on for more details: 

Self taught Video or Text Courses

A handy starter especially for those new to CLASS. The place to go is Getting Started, then getting oriented with the page on CLASS Navigation
and then either the Getting Started - Text Guide, or the Getting Started - Video Guide

It is true the text guide will lead you into the some of the videos, but it will have more of a text focus on most elements for those that would like to learn that way. The video guide breaks down the main CLASS elements into Youtube videos. 

The CLASS Demo site

Information on The CLASS Demo site can be found here - and is useful to play with in conjunction with the Self taught guides above, because its always good to have a go. There are User and Admin logins, so users can learn the basics and admins can try new things like custom fields etc. 

Online Training Sessions 

In early 2019 CLASS Online Training moved from the Webex platform to online conferencing managed by Redback Connect.  

Different training sessions called modules are targeted at different levels of CLASS users such as New Users through to the most experienced Centre Administrators. Check here for the module options. Once you know which module you are interested in click to view upcoming training sessions in the training calendar (If you cannot see what you are interested in in the calendar contact helpdesk). For information about how to book How to Register for CLASS Redback Connect Training

CLASS Support team State or Territory Visit

The CLASS team aim to get to conferences or run presentations, or booked face to face training in each state or territory yearly. Contact your State or Territory peak for confirmation (or ask them to invite us to your conference!) or Contact Helpdesk directly to ask if coming to you is possible. 

CLASS Support Face to Face Centre visit

The CLASS helpdesk team aim to get out to each centre every two years, with a focus on those we have never visited before. These sessions are particularly useful to help with training to your centres work flows, customisation of CLASS, finding efficient ways of handling common to complex tasks, and creating custom fields and custom reports. Usually the CLASS team will book a run of Centres in similar areas, so let Helpdesk know if you would like face to face visit for your centre, and we may be able to give an indication when we aim to be in your area next. Helpdesk could also skype or run a tailored webinar into your office for a one on one training session if travel is not possible soon enough. Contact helpdesk for more details.